Welcome to MTurk Crowd

Work on Amazon Mechanical Turk, learn from the best, and have fun doing it. Join the crowd today!

Sign Up

Reversing a rejection

Discussion in 'Requester Support' started by Titrate, Mar 27, 2017.

  1. Titrate

    Titrate
    Expand Collapse
    New Member

    • Requester
    Joined:
    Mar 25, 2017
    Messages:
    9
    Likes:
    2
    Is there a way to reverse a rejection without approving for payment? The worker did not complete the survey, but wants the rejection removed.
     
  2. kryss

    kryss
    Expand Collapse
    carburante al fuoco

    • Contributor
    Joined:
    Jan 10, 2016
    Messages:
    19,506
    Likes:
    56,151
    No, if you reverse the rejection they will receive payment. Was there just a mistake, as in can you send them the link to the survey, have them complete it and then you can overturn the rejection?
     
    MerryLou likes this.
  3. Titrate

    Titrate
    Expand Collapse
    New Member

    • Requester
    Joined:
    Mar 25, 2017
    Messages:
    9
    Likes:
    2
    Ok. No, there was problem with the original link, so they couldn't complete the survey. But, now the batch is complete, so I don't need them to take it again
     
  4. electrolyte

    electrolyte
    Expand Collapse
    The Ghost of MTurk Past

    • Administrator
    Joined:
    Jan 10, 2016
    Messages:
    16,116
    Likes:
    38,193
    If they didn't complete the survey, send them the link to the survey (the Qualtrics link), have them complete it, and then once you see that's done, you can reverse the rejection on MTurk so they can receive the payment.
     
    Collapse Signature Expand Signature
  5. kryss

    kryss
    Expand Collapse
    carburante al fuoco

    • Contributor
    Joined:
    Jan 10, 2016
    Messages:
    19,506
    Likes:
    56,151
    If there was an issue with the link, and they didn't complete the survey, and submitted it anyways, I would reject the hit. It's nothing out of the ordinary for there to be an issue with surveys and a worker should not knowingly be submitting work they haven't completed. I would probably reject the hit.
     
    MerryLou, Titrate and Jaded like this.